DHL / FedEx has asked me to pay for delivery

Shipping & Import Fees Overview

Shipping is free on all Mendi devices, regardless of your location—provided you are in one of our available delivery countries.

If you are asked to pay an additional amount by the shipping company, this is likely an import tax or customs duty applicable to countries outside the EU and the US. This information is clearly stated at checkout and detailed in our Shipping & Return Policy. For your convenience, we’ve outlined the key details below:

European Union & USA: DDP – Delivered Duty Paid

For orders within the EU and the US, Mendi covers all shipping and import-related costs. This means we are responsible for delivering your order to your address, including paying any import duties and taxes on your behalf.

Outside the EU & USA: DAP – Delivered at Place

For orders shipped outside the EU and US, Mendi covers the shipping costs up to the destination. However, import duties, taxes, and any customs-related charges are the responsibility of the buyer, as determined by your country’s customs authority.

We recommend checking the import regulations for your country before placing an order.

If you decide not to receive the package, you can decline the delivery by contacting the shipping company directly.

If you have any questions or concerns, feel free to contact us at support@mendi.io.