We get it; sometimes you just want to explain what’s going on to an actual person.
If you’ve tried the guides and something still isn’t working, our support team is here to help.
Here’s What to Do
Please submit a request or email support@mendi.io
When you reach out, including a few details will help us resolve things faster:
The email address linked to your Mendi account
The type of phone you’re using (iOS or Android)
A short description of what’s happening
Any helpful photos or screenshots (for example, charging lights or app screens)
💬 Chat:
You can chat with us by clicking the purple chat icon in the bottom-right corner of the support site page, or through the chat function within the Mendi app.
If our team is offline, you’ll be able to leave a message; we’ll reply by email as soon as possible.
After You Submit
You’ll receive a confirmation email from our team, although our Mendi AI may respond first (don't worry, we will still see the ticket).
A real person will review your case and respond as soon as possible; usually within a few business days.
There’s no need to send multiple requests for the same issue; we’ll make sure you get a reply.
Support Hours
🕒 Monday to Friday: 09:00–17:00 (CET / Stockholm time)
We’re based in Stockholm, Sweden, and reply during local business hours.
If you message us outside of those hours, we’ll get back to you as soon as we’re back online.
We know technical issues can be frustrating; thank you for your patience while we help get your Mendi working smoothly again.